Launch, migrate, or scale on any major CMS, customized end to end, with editorial workflows your team enjoys and zero-downtime migrations that preserve your rankings.
A Shopify brand doing 30k orders a month was buried in "where is my order" tickets. Our AI concierge answers in the brand voice and escalates only when a human matters.
Industry
E-commerce · 30k orders/mo
Service used
AI Support
Challenge
Support buried under repetitive delivery tickets
Timeline
5 weeks
Technology stack
ClaudeLangChainShopifyRedis
What we shipped
001.Brand-voice AI concierge
002.Order and logistics integrations
003.Human handoff with full context
It answers like our best support agent on their best day, at 3am, in three languages.
LOLena OrtizHead of CX · CartPilot
68%Tickets resolved automatically
24/7Brand-voice coverage
4.8Post-chat CSAT score
(SC® — 04)Details
Before you ask
The three questions every cms development client asks first.
How the engagement runs
001.Discovery call: goals, workflows, and a fixed quote
002.Agile sprints with weekly demos and a staging link
003.Zero-downtime launch, then monitoring and care
It depends on your team and content model; we will recommend one on the discovery call and explain exactly why.
Yes. Redirect maps, preserved metadata and a monitored cutover keep rankings intact; it is the core of our migration process.
That is the goal. We build the admin experience for editors, then train your team until publishing feels routine.
(SC® — 12)Next step
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